FAQ
Questions we get often
Everything below is what people write to ask us before they come. If your question is not here, ask it. A real person answers.
- Arrival
From 15:00
Late arrivals are fine, just tell us.
- Departure
By 11:00
Bags can stay with us after.
- We reply
Same day
Always within two days.
01
Inquiries & stays
How asking works, and what happens after you write.
How do I book an apartment?
You send an inquiry. The form on the contact page, WhatsApp, or email all land in the same inbox. Tell us the dates, how many of you there are, and which apartment you like. We come back with what is free and what it costs for those nights.
Is my inquiry a booking?
Not yet. It starts a conversation. Nothing is held until we have written back and you have said yes to the dates and the price.
How far ahead should I write?
High season, December to March, a month or two is comfortable. The rest of the year a week or two is usually plenty, and last-minute often works.
Can I change or cancel later?
Talk to us. Plans move, flights move, and we would rather rearrange with you than lose you. There is no automated policy to fight with.
02
The apartments
Three units in one building, and what is actually in them.
What is the difference between the three?
They share the same building, the same pool, and the same walk to the sand. They differ in size, floor, and view: one looks straight at the water, one sits above the garden, one is the quiet corner. Each apartment page lists what it holds.
Is there air conditioning and hot water?
Yes, in every unit: two air conditioners, one in the bedroom and one in the living room, hot water, a TV, and a proper kitchen with a fridge, hob, and everything you need to cook.
Is the wifi good enough to work?
It is fast, and it holds video calls. If you are here to work, say so when you write and we will put you in the unit with the better desk.
How many people fit?
The Sunrise Studio takes up to four — the bed sleeps two, the couch in the living room pulls out into a bed, and there is an extra bed. The other two take up to three each. Children count in those numbers. If you need one, we have a spare bed that can go in any of the three, so just say so in your inquiry.
Is the pool shared?
Yes. It is the one thing all three apartments share, and with three units it is rarely busy. Towels are in your apartment.
Is the kitchen a real one?
Yes, in all three. Hob, fridge, and everything you need to cook and eat in. Every apartment has a full kitchen, and Sunrise Studio's runs along one wall of the living room rather than sitting in a room of its own.
The one we get most
"So what does it cost?"
It depends on the apartment, the season, and how long you stay. A week in June and ten nights over New Year are not the same thing, and a fixed number on a page would be wrong for most of you. Send the dates and we will send the price for those dates. No haggling, no upsell, no service fee bolted on at the end.
Ask for your dates03
Getting to Khanom
Airports, the last stretch of road, and getting around once you are here.
Which airport should I fly into?
Nakhon Si Thammarat and Surat Thani are both about an hour and a half by car. Surat Thani has more flights, so it is often the easier one to book. Some people fly to Samui and take the ferry across to Don Sak, which is a lovely arrival if the sea is calm.
Do you arrange transfers?
No, we do not run a transfer service. There are local taxis and the drive is straightforward, and we will happily tell you what we would do. If you would rather not think about it, ask us and we will point you at someone reliable.
Do I need a scooter or a car?
Not to eat or swim. The beach, a bar and a place to eat are a short walk away. For the waterfall, the viewpoints and the far beaches, wheels help. Tell us what you need when you write and we can help arrange a scooter or a car for a few days or your whole stay.
What time can I arrive?
From 15:00, and we will be here whenever you get in, including late at night. Tell us your arrival time when you write and we will have someone at the building to meet you.
04
While you are here
The small practical things people write to check.
Is someone on site?
Yes. An on-site caretaker looks after the building and the keys, so you will meet a person rather than a lockbox. Questions and bookings come to us, and if something breaks you tell us, not an app.
What about laundry, groceries, and cleaning?
There is no washing machine in the apartments. There is a small shop a short walk along the road, and a laundry in town that washes, dries and folds. Tell us when you need it and we will point you at it. Cleaning is between stays, and mid-stay if you are with us a while, just ask.
Is it good for children?
It is quiet, the pool is shallow at one end, and the beach is flat and calm for most of the year. We have cots and a high chair, so tell us ages when you write.
Can I stay a month or longer?
Often, yes, and it usually works out better for both of us. Say how long you are thinking of in your inquiry and we will tell you what is possible.
Still not sure?
Ask us the question this page did not answer. A person reads every message.
Send an inquiry